In Search of Topics

According to Google Analytics, Buzz4Business gets anywhere from one to eight visitors a day. And, you view about one and a half posts before leaving.

If you're not familiar already, and you have a Web site or blog of your own, you can sign up for a free Google Analytics account. It will track the traffic on your site for you and provides a tremendous amount of information, literally at your fingertips, about where visitors to your site are coming from, what they read and how long they stay. All for free! I've used several tracking services in the past; Google Analytics is by far the most expansive -- and least expensive for what it provides.

What Google Analytics won't tell you, however, is what the visitors to your site want to read, see, or do.

That's where I'm struggling with this blog forum. Even though more than a hundred people have dropped in to visit, no one has left a comment. I'm not complaining... but a one-sided conversation is kind of difficult to keep going, you know?

What topics would you like to see covered, presented or discussed on this site? If you aren't comfortable clicking "0 comments" below and leaving your suggestions directly on the forum, please email me at tphillips@swpub.com. I'd love to hear from you!

Human or Automated Voice Mail?

If you are anything like me, you absolutely despise getting menu after menu of computerized voice mail when you call a company’s help line, information line, etc. It drives me absolutely bonkers. If I wanted to talk to a machine, I would have gone online to see if I could solve my problem or find the answer.

Ok. In reality, it doesn’t bother me enough to go to the extremes that Paul M. English has gone. Mr. English and his colleagues have contacted more than 500 U.S. companies at their listed toll-free or other telephone numbers and determined just what menu options (buttons) to push to get to a live person.

And, they’ve published this information, free of charge, on their Web site for all to use. Here is the link: http://www.gethuman.com/us/.

I am eternally grateful. This list could save an awful lot of time on hold or listening to menu after menu of lists to determine just how to get to the solution to why you called the number in the first place.

Of course, if your desk (or your computer desktop) looks anything like mine, you won’t be able to find the list when you need it. I think I’ll bookmark this link now…

The gethuman™ logo, website and content are Copyright 2006-2007 by Paul M. English.